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Terms of Service

Last updated [date]

These terms are the agreement between you and [Mebora’s legal name] (“Mebora”, “we”, “us”), of [registered address], for using Mebora: the assistant, our website, and anything else we offer under these terms (together, “the Service”).

If you use Mebora for an organisation, you accept these terms on its behalf and confirm you’re allowed to. “You” then means both you and the organisation. If your organisation has signed its own agreement with us, that agreement applies wherever it differs from these terms. How we handle personal data is set out in our Privacy Policy.

Who can use Mebora

• Mebora is for business and professional use. It isn’t a consumer service.
• You must be 18 or over.
• For now Mebora is by invitation, and each account is for one person.
• Mebora takes instructions from the accounts linked to you, such as your phone number on WhatsApp or your Slack account. Keep them secure, and tell us straight away if you think someone else is using them.

What Mebora does

Mebora is an assistant that carries out tasks for you: research, writing, reminders, keeping track of things you hand over, getting in touch with people and arranging meetings, and work inside services you connect.

• You’re in charge. Mebora acts on your instructions. Before it sends anything in your name, contacts someone for the first time, or does anything that can’t be undone, it asks for your OK, unless you have already given it for that kind of step, such as follow-ups to people you approved. You can tell it to stop at any time.
• It acts for you. What Mebora sends with your approval is sent on your behalf, and you’re responsible for it. It tells the people it contacts that it’s an AI assistant writing for you.

Your responsibilities

• Lawful use. Use Mebora only in ways that are legal where you are and where the people it contacts are.
• What you share. Give Mebora only content, and information about other people, that you’re entitled to share, and give any notices or get any consents the law requires.
• Contacting people. You need a lawful reason to contact each person Mebora reaches for you, and you must follow the anti-spam and marketing rules that apply to them. If someone asks not to be contacted, Mebora stops, for everyone, and that can’t be overridden.
• Decisions about people. Mebora helps find, research and contact people. Decisions about them, such as whom to interview or hire, are yours, and are made by people. Don’t ask Mebora to judge people on protected characteristics such as race, sex, religion, disability or age, and follow the employment and AI laws that apply to you.
• Other services. You must be allowed to use the services you connect or sign in to through Mebora in this way. Their own terms apply too.

What you can’t use it for

Don’t use Mebora, or ask it, to:

• break the law, or help anyone else to;
• send spam: bulk or unsolicited messages, or messages to people who have asked not to hear from you;
• harass, threaten, intimidate or stalk anyone, or monitor someone without their knowledge;
• deceive people: impersonate a real person, claim that something Mebora wrote was written by a person, invent reviews or endorsements, or commit fraud or phishing;
• discriminate against anyone, in hiring or in any other decision about people;
• gather sensitive information about people, such as their health, religion, sexual orientation, political views or criminal record, without a lawful basis;
• get into accounts, systems or data you aren’t authorised to use, or get around security measures or limits, including Mebora’s own;
• attack, overload, probe or reverse-engineer the Service, extract its underlying instructions, or use it to build a competing product;
• harm children in any way;
• make legal, medical or financial decisions that rely on Mebora alone, in place of a qualified professional.

Mebora may refuse a task that breaks these rules. If you break them, we may pause or end your access (see Ending).

AI can be wrong

Mebora uses AI to understand and to write. It can misunderstand, miss things, or state things that aren’t true. Check anything important before you rely on it. Nothing Mebora says is professional advice.

Your content and ours

• You keep all rights in what you give Mebora and in what it makes for you. You allow us to use it only to provide and secure the Service, as our Privacy Policy describes. We don’t use it to train AI models.
• Similar requests can lead to similar results, so others may receive work like yours.
• Mebora’s software, its name and the heron mark belong to us. These terms give you no rights in them beyond using the Service.
• If you send us ideas or feedback, we may use them freely, without any obligation to you.

Services you connect

Connectors and other services you use with Mebora are provided by others, under their own terms and privacy policies. We aren’t responsible for them, and they may change or stop working with Mebora. You can disconnect them at any time.

Fees

Mebora is free during the invitation-only pilot. Before anything costs money, we will tell you the price and terms, and you can decide whether to continue. Paid plans for organisations are set out in an order form.

A service still being built

Mebora is new. We will add, change and sometimes remove features, and it may be unavailable at times. We will tell you about significant changes in advance where we can. Unless a separate agreement says otherwise, we don’t promise any particular availability.

Ending

• You can stop using Mebora at any time and ask us to delete your data, as our Privacy Policy describes.
• We may pause or end your access if you break these terms, if it’s needed to protect people, other users or Mebora, if the law requires it, or if we end the pilot. Where we reasonably can, we will tell you first and give you the chance to take a copy of your data.
• Sections 3, 6 and 11 to 16 continue to apply after your access ends.

Disclaimer

We provide the Service “as is” and “as available”. As far as the law allows, we give no warranties, express or implied, including that it will be accurate, uninterrupted, free of errors, fit for a particular purpose, or non-infringing.

Liability

• As far as the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or business opportunities.
• Our total liability under these terms is limited to the greater of what you paid us in the 12 months before the claim and [US$100].
• Nothing in these terms limits liability that can’t be limited by law, such as for fraud, or for death or personal injury caused by negligence.

Indemnity

You will defend us against, and compensate us for, claims by others that arise from your content, the instructions you give Mebora, messages sent with your approval, or your breach of these terms or of the law.

Governing law and disputes

These terms are governed by the laws of [jurisdiction], and the courts of [place] have exclusive jurisdiction over any dispute about them. Before starting a claim, please write to us so we can try to resolve it. We will reply within 30 days.

Changes to these terms

We will post changes here with a new date, and tell you about important changes at least 30 days before they take effect, through Mebora or by email. If you keep using Mebora after that, the new terms apply. If you don’t agree, stop using it, and we will delete your data if you ask.

General

• These terms, our Privacy Policy and any order form or data processing agreement between us are the whole agreement about the Service.
• If part of these terms can’t be enforced, the rest still applies. Not enforcing a term straight away doesn’t mean giving it up.
• You may not transfer these terms without our agreement. We may transfer them as part of a merger, acquisition or sale of our business, and will tell you if we do.
• Neither of us is responsible for delays caused by events beyond reasonable control.
• You must follow the export control and sanctions laws that apply to your use of Mebora.

Contact

Mebora, [registered address]. [contact email]